FAQ - Unbox Beauty ORDERS
How can I place an order?You can place an order directly on our website. Simply browse our products, add your desired items to the cart, and proceed to checkout.Can I modify or cancel my order?If you need to modify or cancel your order, please contact our customer service team as soon as possible. We can make changes only if the order has not been processed or shipped.What payment methods do you accept?We accept cash on delivery and all major credit cards, PayPal, and other secure payment methods will be available soon. You’ll be able to select your preferred payment option at checkout.SHIPPING
What are your shipping options?We offer numerous pickup location options and standard shipping options. The availability and cost of these options will depend on your location.How long does shipping take?Standard shipping typically takes 48-72 hours, while express shipping takes 24 hours/same day delivery. Please note that these times may vary depending on your location and other factors.Do you ship internationally?Yes, we ship internationally. Shipping times and costs will vary based on the destination. Please check our shipping page for more details.RETURNS
What is your return policy?We offer a 7-day return policy for incorrectly shipped items and damaged products. Items must be unused and in their original packaging. For more details, please visit our return policy page.How do I initiate a return?To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with further instructions.Will I be refunded for the shipping cost?Shipping costs are non-refundable unless the return is due to a mistake on our part, such as a defective product or an incorrect order.PRODUCTS
Do you offer samples?We occasionally offer samples with orders and through special promotions. Please sign up for our newsletter to stay updated on our latest offers.Can I find your products in physical stores?Currently, our products are available exclusively online. We have numerous pickup location options where you can access your order and pay cash on delivery.ACCOUNTS
How do I create an account?You can create an account by clicking on the “Sign Up” button at the bottom of our website. Fill in the required information and follow the prompts to set up your account.What are the benefits of creating an account?Creating an account allows you to track your orders, save your shipping information for faster checkout, and receive updates on new products and promotions!How do I reset my password?If you need to reset your password, click on the “Forgot Password” link on the login page and follow the instructions. You will receive an email with a link to reset your password.CONTACT US
How do I contact you? If you have any other questions that are not addressed here, please feel free to contact our customer service team. We are here to help!
Email: support@unboxbeauty.co.ke
Phone: +254 715 420 482
Business Hours: Monday to Saturday, 9 AM – 6 PM EAT
ORDERS
How can I place an order?
You can place an order directly on our website. Simply browse our products, add your desired items to the cart, and proceed to checkout.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We can make changes only if the order has not been processed or shipped.
What payment methods do you accept?
We accept cash on delivery and all major credit cards, PayPal, and other secure payment methods will be available soon. You’ll be able to select your preferred payment option at checkout.
SHIPPING
What are your shipping options?
We offer numerous pickup location options and standard shipping options. The availability and cost of these options will depend on your location.
How long does shipping take?
Standard shipping typically takes 48-72 hours, while express shipping takes 24 hours/same day delivery. Please note that these times may vary depending on your location and other factors.
Do you ship internationally?
Yes, we ship internationally. Shipping times and costs will vary based on the destination. Please check our shipping page for more details.
RETURNS
What is your return policy?
We offer a 7-day return policy for incorrectly shipped items and damaged products. Items must be unused and in their original packaging. For more details, please visit our return policy page.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with further instructions.
Will I be refunded for the shipping cost?
Shipping costs are non-refundable unless the return is due to a mistake on our part, such as a defective product or an incorrect order.
PRODUCTS
Do you offer samples?
We occasionally offer samples with orders and through special promotions. Please sign up for our newsletter to stay updated on our latest offers.
Can I find your products in physical stores?
Currently, our products are available exclusively online. We have numerous pickup location options where you can access your order and pay cash on delivery.
ACCOUNTS
How do I create an account?
You can create an account by clicking on the “Sign Up” button at the bottom of our website. Fill in the required information and follow the prompts to set up your account.
What are the benefits of creating an account?
Creating an account allows you to track your orders, save your shipping information for faster checkout, and receive updates on new products and promotions!
How do I reset my password?
If you need to reset your password, click on the “Forgot Password” link on the login page and follow the instructions. You will receive an email with a link to reset your password.
CONTACT US
How do I contact you?
If you have any other questions that are not addressed here, please feel free to contact our customer service team. We are here to help!
Email: support@unboxbeauty.co.ke
Phone: +254 715 420 482
Business Hours: Monday to Saturday, 9 AM – 6 PM EAT
Email: support@unboxbeauty.co.ke
Phone: +254 715 420 482
Business Hours: Monday to Saturday, 9 AM – 6 PM EAT